DHL South Africa sucks

Made a purchase via Michael Kors Global on the 25th of November and my bag arrived in South Africa on the 28th of November. DHL sent me a message that the item will be delivered on the 29th of November (Friday) by end of business. I called DHL on the 3rd of December (Tuesday) to find out when my package will be delivered and I was told their van was hijacked and there’s nothing that they can do to assist and I should call Michael Kors. I’m so livid because no one bothered to call between Friday and Tuesday (when I called) to inform me that I won’t be getting my package. It’s funny how I always get my packages with them when I use my work address but because this time around I used my Soweto address suddenly their van was hijacked. They don’t care about their Soweto clients and now I need to run around looking for Michael Kors customer complaint email address because our packages aren’t insured by DHL and they just don’t care. I’m livid as we speak because that was supposed to be a gift for my sisters baby shower that I spent months saving for. What a horrible experience