mk
mwanzie.K kalimukwa
1 reviews | Active since May 2018
27 Oct 2019, 12:10
DHL SOUTH AFRICA PLEASE STOP *****ING OUR VALUABLES.
DHL NEEDS TO GET ITS HOUSE IN ORDER. I HAVE ON SEVERAL OCCASIONS HAD PARCELS OPENED AND THEY REMOVE VALUABLES. A PARCEL WILL MOVE ALL THE WAY FROM USA OR EUROPE. BUT WHEN THE REACHES THE HUB IN SOUTH AFRICA. THEY START OPENING PACKAGES. IF YOU HAVE A LAPTOP, A CELL PHONE OR OTHER ELECTRONICS. THEY WILL OPEN YOUR PACKAGE AND ***** WHAT THEY WANT. HONESTLY DHL. HOW DO WE TRUST YOU WITH YOUR E-COMMERCE. IF YOUR STAFF ARE *****ING OUR VALUABELS
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DHL Express's replyOfficial
28 Oct 2019, 18:31Dear Mwanie,
Thank you for posting to DHL Express.
Please accept my apologies regarding the inconvenience this matter has caused you . I assure that we don’t take such matters lightly and will be investigating the below thoroughly with our Security team to assist with a full on investigation regarding your shipment .
I have forwarded you an e-mail .
Please can you forward me the DHL tracking number that your shipment transit on in order us for us to look into the matter ?
My direct details are below should you need to contact me .
Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Customer Care Executive Office
DHL Express's reply28 Oct 2019, 18:31
Official
Dear Mwanie,
Thank you for posting to DHL Express.
Please accept my apologies regarding the inconvenience this matter has caused you . I assure that we don’t take such matters lightly and will be investigating the below thoroughly with our Security team to assist with a full on investigation regarding your shipment .
I have forwarded you an e-mail .
Please can you forward me the DHL tracking number that your shipment transit on in order us for us to look into the matter ?
My direct details are below should you need to contact me .
Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Customer Care Executive Office