AK
Angellica K
1 reviews | Active since Jan 2019
18 Jan 2019, 10:20
DHL South Africa - no respect for the Consumer Law
Shocking Experience - 1 telephone quote R850 led to double the price at the DHL offices in Cape Town. After changing my mind as I saw the R1750 amount on the receipt, DHL said they could not refund the money and I would have to phone in. Now 1.5 years later the money still is not being refunded. All calls and emails ignored completely and the parcel never sent. Do not use them! They have been ignored by my complaints to Consumer Goods and Services South Africa who are getting no response at all and cannot stop them from trading in South Africa. Unfortuneately, like much law in South Africa, it is ignored and DHL International have no respect for it either.
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Replies (3)
DHL Express's replyOfficial
18 Jan 2019, 10:33Dear Angellica,
Thank you for writing to us and for bringing this matter to our attention. I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly, I do need more information regarding this case, I will be delighted to help you.
Kind regards.
Thank you for writing to us and for bringing this matter to our attention. I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly, I do need more information regarding this case, I will be delighted to help you.
Kind regards.
Avery Visagie
Customer Care Executive
DHL Express's reply18 Jan 2019, 10:33
Official
Dear Angellica,
Thank you for writing to us and for bringing this matter to our attention. I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly, I do need more information regarding this case, I will be delighted to help you.
Kind regards.
Thank you for writing to us and for bringing this matter to our attention. I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly, I do need more information regarding this case, I will be delighted to help you.
Kind regards.
Avery Visagie
Customer Care Executive
AK
Angellica K's updateReviewer Update
18 Jan 2019, 11:14The first response in almost 2 years. I don't know what to say. Do you advise on your website not to bother contacting DHL Customer Services but instead complain on Social Media?
You called via a re-route number and my phone has blocked you. Clearly, you make it impossible to contact you directly.
You now have my bank details. I look forward to you refunding my money.
Regards
AK
Angellica K's update18 Jan 2019, 11:14
Reviewer Update
The first response in almost 2 years. I don't know what to say. Do you advise on your website not to bother contacting DHL Customer Services but instead complain on Social Media?
You called via a re-route number and my phone has blocked you. Clearly, you make it impossible to contact you directly.
You now have my bank details. I look forward to you refunding my money.
Regards
AK
Angellica K's updateReviewer Update
17 Jul 2019, 14:44On 11 June 2019, CGSO after countless times contacting DHL finally got the matter resolved. Despite sending countless repeat sets of information - all was ignored. Kudos to CGSO; 100% thumbs down for DHL.
AK
Angellica K's update17 Jul 2019, 14:44
Reviewer Update
On 11 June 2019, CGSO after countless times contacting DHL finally got the matter resolved. Despite sending countless repeat sets of information - all was ignored. Kudos to CGSO; 100% thumbs down for DHL.