MS
Matthew S
1 reviews | Active since Dec 2019
16 Jul 2024, 20:09
DHL South Africa - Just another reason why we left.
Unable to get a simple invoice for customs clearance from DHL Express South Africa, despite having an account. Reached out multiple times to *** without success.
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Replies (1)
DHL Express's replyOfficial
17 Jul 2024, 08:09Dear Matthew,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
DHL Express's reply17 Jul 2024, 08:09
Official
Dear Matthew,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department