WG
Willem G
1 reviews | Active since Jan 2015
13 May 2025, 09:34
DHL South Africa is destroying the DHL international Brand
DHL is the more expensive option when it comes to import freight. It takes 3-4days to ship something from abroad i.e. China or UK to South Africa (OR Tambo) and another 4 days to get the parcel from DHL offices delivered to East Rand. How does that work?
If you are in a hurry to get something, I will not recommend using DHL. DHL South Africa does not do justice to the good service of DHL International!
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Replies (1)
DHL Express's replyOfficial
13 May 2025, 10:26Good Morning Willem
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
If you require further assistance in the meantime, please do not hesitate to contact me using the details below.
If you require further assistance in the meantime, please do not hesitate to contact me using the details below.
Thank you for choosing DHL Express! For tracking updates or information about our services, please visit our website at mydhl.express.dhl.
Kind Regards,
Kind Regards,
Ntombi Zwane
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply13 May 2025, 10:26
Official
Good Morning Willem
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
If you require further assistance in the meantime, please do not hesitate to contact me using the details below.
If you require further assistance in the meantime, please do not hesitate to contact me using the details below.
Thank you for choosing DHL Express! For tracking updates or information about our services, please visit our website at mydhl.express.dhl.
Kind Regards,
Kind Regards,
Ntombi Zwane
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***