AP
Abraham P
1 reviews | Active since Jan 2021
14 Jun 2023, 13:01
DHL South Africa Bad Service delivery
Received a message that my delivery is out at 8 am in morning, Logged in to see about delivery on webpage. called the service and asked that they call me an hour before delivery as I cant sit whole day at home waiting on the delivery guy, they said they send email to notify to call, then at 12am, I refresh my browser and saw DHL updated that was there for delivery, but said Delivery attempted but no response at Consignee address, they didn't call me or notify me that they are there for delivery. Then when I called them, they were, they will reschedule for afternoon delivery, but can be anytime between 1pm and 4pm, so now the rest of my day also waisted due to bad customer services. Worst delivery service with no consideration of customers.
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Replies (3)
DHL Express's replyOfficial
14 Jun 2023, 15:09Dear Abraham
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. As per our telephonic discussion, I have reached out to operations and await their feedback. I will further communicate via e-mail or phone.
Kind Regards,
Sade Eiman
Customer Care Executive
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. As per our telephonic discussion, I have reached out to operations and await their feedback. I will further communicate via e-mail or phone.
Kind Regards,
Sade Eiman
Customer Care Executive
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply14 Jun 2023, 15:09
Official
Dear Abraham
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. As per our telephonic discussion, I have reached out to operations and await their feedback. I will further communicate via e-mail or phone.
Kind Regards,
Sade Eiman
Customer Care Executive
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. As per our telephonic discussion, I have reached out to operations and await their feedback. I will further communicate via e-mail or phone.
Kind Regards,
Sade Eiman
Customer Care Executive
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
AP
Abraham P's updateReviewer Update
14 Jun 2023, 16:40Good afternoon Sade,
Thank you for contacting me and resolving the issue. The Operations department did contacted me and made alternative arrangements to deliver the package, and after investigation was found that the wrong contact details was issued by the delivery company when they send the package. I apologise for my initial review, but would also like to see in future that notifications for deliveries be well in advance with more time specific information.
much appreciated.
Best Regards,
A van Pletzen
Thank you for contacting me and resolving the issue. The Operations department did contacted me and made alternative arrangements to deliver the package, and after investigation was found that the wrong contact details was issued by the delivery company when they send the package. I apologise for my initial review, but would also like to see in future that notifications for deliveries be well in advance with more time specific information.
much appreciated.
Best Regards,
A van Pletzen
AP
Abraham P's update14 Jun 2023, 16:40
Reviewer Update
Good afternoon Sade,
Thank you for contacting me and resolving the issue. The Operations department did contacted me and made alternative arrangements to deliver the package, and after investigation was found that the wrong contact details was issued by the delivery company when they send the package. I apologise for my initial review, but would also like to see in future that notifications for deliveries be well in advance with more time specific information.
much appreciated.
Best Regards,
A van Pletzen
Thank you for contacting me and resolving the issue. The Operations department did contacted me and made alternative arrangements to deliver the package, and after investigation was found that the wrong contact details was issued by the delivery company when they send the package. I apologise for my initial review, but would also like to see in future that notifications for deliveries be well in advance with more time specific information.
much appreciated.
Best Regards,
A van Pletzen
DHL Express's replyOfficial
14 Jun 2023, 17:43Dear Abraham
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services." We have reached out to the sender, to complete the correct information on the waybill, to prevent future incidents as such.
Kind Regards,
Sade Eiman
Customer Care Executive
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply14 Jun 2023, 17:43
Official
Dear Abraham
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services." We have reached out to the sender, to complete the correct information on the waybill, to prevent future incidents as such.
Kind Regards,
Sade Eiman
Customer Care Executive
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa