DT
Deon T
1 reviews | Active since Aug 2022
31 Oct 2022, 12:15
DHL South Africa Agents Not Responding to Emails
Been trying to deliver a parcel for months now to Morocco. When I last complained on HelloPeter then the South African agents got hold of me and told me we could get the parcel delivered if we paid a fee at a local DHL Express at Morocco. Then when we wanted to pay 2 weeks later the South African agents told us they had been told the parcel is now confiscated and is now with Morocco customs. I followed up asking why it was confiscated and why was I not warned about it from the South African agents. They just stopped answering after that, hence I am here to complain again.
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DHL Express's replyOfficial
31 Oct 2022, 12:52Dear Deon
Thank you for bringing this matter to our attention. As previously discussed, the receiver was supposed to go to a DHL service point to make the payment, at the time we arranged for it. If this was not done, the client will need to speak directly to customs to have it released from their end. The shipment is now at the state warehouse, customs allow 14 days from the date of arrival to clear the shipment, if this has exceeded it will automatically be moved to the state warehouse. I will further discuss this matter on e-mail.
Thank you for bringing this matter to our attention. As previously discussed, the receiver was supposed to go to a DHL service point to make the payment, at the time we arranged for it. If this was not done, the client will need to speak directly to customs to have it released from their end. The shipment is now at the state warehouse, customs allow 14 days from the date of arrival to clear the shipment, if this has exceeded it will automatically be moved to the state warehouse. I will further discuss this matter on e-mail.
Sade Eiman
Customer Care Executive ZA ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply31 Oct 2022, 12:52
Official
Dear Deon
Thank you for bringing this matter to our attention. As previously discussed, the receiver was supposed to go to a DHL service point to make the payment, at the time we arranged for it. If this was not done, the client will need to speak directly to customs to have it released from their end. The shipment is now at the state warehouse, customs allow 14 days from the date of arrival to clear the shipment, if this has exceeded it will automatically be moved to the state warehouse. I will further discuss this matter on e-mail.
Thank you for bringing this matter to our attention. As previously discussed, the receiver was supposed to go to a DHL service point to make the payment, at the time we arranged for it. If this was not done, the client will need to speak directly to customs to have it released from their end. The shipment is now at the state warehouse, customs allow 14 days from the date of arrival to clear the shipment, if this has exceeded it will automatically be moved to the state warehouse. I will further discuss this matter on e-mail.
Sade Eiman
Customer Care Executive ZA ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa