MK
Mpho K
1 reviews | Active since Dec 2019
01 Sept 2025, 10:46
DHL sold me out to SARS
DHL used to be one of the best in the game. Do not waste your money on DHL use other platforms to safe your money and to be represented well. DHL staff OR Tambo employees is running DHL down. Don’t even bother complaining to any of them because they are all the same.
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DHL Express's replyOfficial
01 Sept 2025, 13:12Dear Mpho
Thank you for your feedback, and we’re truly sorry to hear about your recent experience. Please be assured that we are actively engaging with you directly to resolve the matter, and we understand how frustrating this situation has been. Our intention has never been to cause inconvenience, and we sincerely regret that your experience has not met the high standards we strive to maintain. We take all concerns seriously—especially when they relate to service at our facilities, including OR Tambo. Your comments have been escalated to the relevant teams for internal review and action. While we are already in communication with you, we remain committed to finding a fair and timely resolution. We encourage you to continue engaging with us so we can bring this matter to a close.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl
Thank you for your feedback, and we’re truly sorry to hear about your recent experience. Please be assured that we are actively engaging with you directly to resolve the matter, and we understand how frustrating this situation has been. Our intention has never been to cause inconvenience, and we sincerely regret that your experience has not met the high standards we strive to maintain. We take all concerns seriously—especially when they relate to service at our facilities, including OR Tambo. Your comments have been escalated to the relevant teams for internal review and action. While we are already in communication with you, we remain committed to finding a fair and timely resolution. We encourage you to continue engaging with us so we can bring this matter to a close.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl
DHL Express's reply01 Sept 2025, 13:12
Official
Dear Mpho
Thank you for your feedback, and we’re truly sorry to hear about your recent experience. Please be assured that we are actively engaging with you directly to resolve the matter, and we understand how frustrating this situation has been. Our intention has never been to cause inconvenience, and we sincerely regret that your experience has not met the high standards we strive to maintain. We take all concerns seriously—especially when they relate to service at our facilities, including OR Tambo. Your comments have been escalated to the relevant teams for internal review and action. While we are already in communication with you, we remain committed to finding a fair and timely resolution. We encourage you to continue engaging with us so we can bring this matter to a close.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl
Thank you for your feedback, and we’re truly sorry to hear about your recent experience. Please be assured that we are actively engaging with you directly to resolve the matter, and we understand how frustrating this situation has been. Our intention has never been to cause inconvenience, and we sincerely regret that your experience has not met the high standards we strive to maintain. We take all concerns seriously—especially when they relate to service at our facilities, including OR Tambo. Your comments have been escalated to the relevant teams for internal review and action. While we are already in communication with you, we remain committed to finding a fair and timely resolution. We encourage you to continue engaging with us so we can bring this matter to a close.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl