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Pierre O
1 reviews | Active since May 2015
18 Oct 2019, 12:56
DHL - slow delivery
I have been promised delivery of goods by end of today. Only today, after I had to phone them and ask, they gave me an invoice. I paid and now the delivery is moved to Monday only. The WHOLE reason for my shipment from China, was to use the goods for THIS weekend! If I don't receive the goods as promised by DHL today - it is 1000's of Rands down the toilet!
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Replies (2)
DHL Express's replyOfficial
18 Oct 2019, 15:19Dear Pierre
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
Please expect a call from me shortly in order for us to correct the mistake.
Kind Regards
Lebogang Madihlaba
Customer Care Executive Office
DHL Express – South Africa
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
Please expect a call from me shortly in order for us to correct the mistake.
Kind Regards
Lebogang Madihlaba
Customer Care Executive Office
DHL Express – South Africa
DHL Express's reply18 Oct 2019, 15:19
Official
Dear Pierre
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
Please expect a call from me shortly in order for us to correct the mistake.
Kind Regards
Lebogang Madihlaba
Customer Care Executive Office
DHL Express – South Africa
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
Please expect a call from me shortly in order for us to correct the mistake.
Kind Regards
Lebogang Madihlaba
Customer Care Executive Office
DHL Express – South Africa
PO
Pierre O's updateReviewer Update
21 Oct 2019, 10:41Thank you DHL! You have bent over backwards to correct this mistake, by sending a courier out even at night. I will gladly recommend you in the future!
PO
Pierre O's update21 Oct 2019, 10:41
Reviewer Update
Thank you DHL! You have bent over backwards to correct this mistake, by sending a courier out even at night. I will gladly recommend you in the future!