SW
Simone W
1 reviews | Active since Sept 2011
25 Jun 2020, 14:25
DHL should not sell themselves as a courier service
Charges paid on 1 shipment over 2 weeks ago, POP sent, still waiting on the goods to be delivered. Another shipment landed a week ago and I still can not get DHL to send me an invoice for the charges, infact they have not even notified me that the shipment is here. Try calling them, I may as well try to get hold of Bill Clinton.
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DHL Express's replyOfficial
08 Jul 2020, 11:54Dear Simone,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply08 Jul 2020, 11:54
Official
Dear Simone,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express