D.H.L SHOCKING SERVICE

I sent a parcel to my son in Budapest 11 days ago..for his university studies..! It took me 2 days just to get a tracking number postnet la lucia It cost me R1800.00..! It took 4 days to get to budapest... I have now phoned customer services I'm sure 10 times..every time speaking to a different person...!!!!!!!!! All we need to know is where to collect the parcel and to pay the duties.....as it never even reached a D.H.l branch that we sent it to...we have now e mailed 5 people in Budapest...e mailed 2 supervisors in SA...Busi and Kate... We still cannot collect the parcel..!! 8 DAYS AFTER IT ARRIVED THERE...!! NO COMMUNICATION...NO SERVICE...NO FEEDBACK...NOW WE ARE APARENTLY PAYING STORAGE FEES...!! D.H.L TRULY THE MOST FRUSTRATING COMPANY I HAVE EVER DEALT WITH...THE CUSTOMER SERVICE DOESNT EVEN REPLY TO E MAILS....INTERNATIONAL SERVICE IS PATHETIC..!!