DHL - Shocking Service

<p>This is the third time I have experienced utter frustration with DHL and its always the same problem. You book a delivery and they either just ignore it and the parcel doesnt get delivered, or in my case on Monday, it was logged at 8am in the morning and after stressing the urgency of the collection and delivery I was promised that the parcel would be collected between 2pm and 4pm - as I have to leave at 4pm to collect my children on time, otherwise they will be standing in the street waiting for me.</p> <p>Firstly, I never received the promised email with the waybill information due to the lady not being able to spell Nedbank correctly. If I hadnt followed up myself I would have still been waiting. Secondly, when I called to follow up at 4pm, I was told that the driver will now only be able to come at 4:30 pm. When I asked if the parcel could be collected from my home the lady said "not possible". Which meant I had to wait for the driver who only showed up at 4:30 pm, I was very late to collect my children who ended up waiting for me in the street and DHL just couldnt give a damn. </p> <p>I have no idea why I actually still used DHL after the previous times where they just never collected the parcels but I will never use them again. The courier company with the biggest name just cannot be re**** on with urgent goods.</p>