DHL shocking service!

<p>On Tuesday 22 Nov 2016 I booked and paid for DHL to collect a passport from me to be delivered in the UK on Friday (today). On Wednesday a RAM courier arrived to collect it. They had the destination address totally wrong, in spite of me having spelt it out and confirmed in a clear email. I queried why RAM when I'd booked with DHL. They said DHL doesn't collect from Fourways/Dainfern! On Thursday someone from DHL phoned to say RAM needed an invoice from me. ??? After many to and fro calls they agreed that RAM were wrong and would get RAM to drop the envelope with DHL for urgent dispatch to UK. Today, 25 Nov, DHL still don't have the parcel from RAM and are very vague on the phone. This is shocking! I paid a premium for urgent and reliable delivery, and it hasn't even left SA yet.</p>