MW
May W
1 reviews | Active since Dec 2021
08 Feb 2023, 15:20
DHl shipment gone wrong.
I have had an awful experience with DHL international. A parcel was shipped to me on 5 January 2023. It remained in the USA for 2 weeks, before being shipped to Germany. The last communication was that it was in transit from Germany. Today is 8 February and the parcel has not yet been received. Despite querying where this parcel is, I have been told to wait. In addition to this, the company I purchased the goods from do not respond to my e-mails.
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DHL Express's replyOfficial
08 Feb 2023, 16:31Dear May W,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GMD66E1A3FB***, its seems as if your supplier has opted for a more affordable international service called part of Global Mail , under the DHL Deutsche Post Banner. This shipment did not transit within our DHL Express Network
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is in no way linked to any payment or transportation for this shipment .
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can however contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Express Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GMD66E1A3FB***, its seems as if your supplier has opted for a more affordable international service called part of Global Mail , under the DHL Deutsche Post Banner. This shipment did not transit within our DHL Express Network
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is in no way linked to any payment or transportation for this shipment .
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can however contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Express Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
DHL Express's reply08 Feb 2023, 16:31
Official
Dear May W,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GMD66E1A3FB***, its seems as if your supplier has opted for a more affordable international service called part of Global Mail , under the DHL Deutsche Post Banner. This shipment did not transit within our DHL Express Network
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is in no way linked to any payment or transportation for this shipment .
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can however contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Express Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GMD66E1A3FB***, its seems as if your supplier has opted for a more affordable international service called part of Global Mail , under the DHL Deutsche Post Banner. This shipment did not transit within our DHL Express Network
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is in no way linked to any payment or transportation for this shipment .
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can however contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Express Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.