SM
Slindile M
1 reviews | Active since Feb 2019
28 Apr 2020, 10:34
DHL Service is unacceptable
DHL why is it taking you more than 20 days to deliver my parcel after I have sent you government authorization letter for my business. Your service is poor than government Post Office yet you charge a lot of money
One of your consultants told me there is only 1 person clearing goods it will take longer. You are selfish , you don’t think for other people but only for your benefit
Your consultants can’t even give me clear timelines. Please sort this out and deliver my shipment
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DHL Express's replyOfficial
28 Apr 2020, 12:25Dear Slindile,
Thank you for posting. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and we are looking into it. Your shipment is stopped by Customs (Port Health) for inspection. Kindly note that Customs only have one inspector on duty and this is causing the delay. DHL has no control over this process and we are obliged to follow due process set by Customs until the matter is resolved and the shipment is finally released.
Please expect an email from me shortly.
Kind regards, Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for posting. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and we are looking into it. Your shipment is stopped by Customs (Port Health) for inspection. Kindly note that Customs only have one inspector on duty and this is causing the delay. DHL has no control over this process and we are obliged to follow due process set by Customs until the matter is resolved and the shipment is finally released.
Please expect an email from me shortly.
Kind regards, Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply28 Apr 2020, 12:25
Official
Dear Slindile,
Thank you for posting. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and we are looking into it. Your shipment is stopped by Customs (Port Health) for inspection. Kindly note that Customs only have one inspector on duty and this is causing the delay. DHL has no control over this process and we are obliged to follow due process set by Customs until the matter is resolved and the shipment is finally released.
Please expect an email from me shortly.
Kind regards, Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for posting. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and we are looking into it. Your shipment is stopped by Customs (Port Health) for inspection. Kindly note that Customs only have one inspector on duty and this is causing the delay. DHL has no control over this process and we are obliged to follow due process set by Customs until the matter is resolved and the shipment is finally released.
Please expect an email from me shortly.
Kind regards, Avery Visagie Customer Care Executive ZA | DHL Express