DHL Service is THE WORST

I’m tired of the mixed messages from DHL staff. I submitted a form they wanted last week Wednesday and this morning I’m still being told that they are waiting for it from me. It’s been 2 weeks of struggling with them to get my package. I escalated my complaint to their management team and I’m still getting poor service and different responses. I have done what DHL has asked me to do - just get me my package PLEASE! I’m at my wit’s end!!! I’ve been passed on from pillar to post in calling the Country Manager, Jed’s Office. Left a message with his PA, Vicki. Still no responses. I don’t know what to do anymore. I just want my package delivered.