RG
Rob G

1 reviews | Active since Nov 2020

19 Nov 2020, 13:40

DHL service

I have received 3 shipments from international suppliers who used DHL / Express (I have told them not to do so in the future). I have sent at least SIX emails over as many weeks requesting TAX INVOICES for shipmentds I have PAID FOR though your on-line e-commerce platform and to plesae give me a CERDIT APPLICATION. I have ALL the mails, your staff just IGNORE them. Perhaps I should publish their names ? Someone please call me

0
Replies (1)
DHL Express
DHL Express's reply19 Nov 2020, 14:16
Official
Dear Rob,

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before close of business today.

Regards.Avery Visagie Customer Care Executive ZA | DHL Express