DHL SERVICE?

A part required for our car was despatched from Gaberone on 31 Dec. on 2 Jan DHL called to say we had to pay the clearance fee. We contacted them Mon am to be told they couldn't read the invoice and we must send a copy. This was done by 11:45 to Beverly's email. Phoned to confirm and she was 'on lunch'. 5 calls later with promises to get back to us, she was still 'on lunch'. In the meantime she had already confirmed the part would go to East London. We said we would fetch it ourselves. Eventually Raewinsley organized the paperwork. It was 5 pm. Early Tues we received their invoice and paid. We were told that the part had been cleared and was already received in East London. When we were 40 km away we received a call saying that it had been given to RAM and was en route to Mthatha and would reach our destination by 4:30 so we continued to the destination. After 2 hours of traveling Beverly phoned to say 'I apologize for the confusion but I received the wrong info and the part is in East London'. Her superior then told me that actually they do not take responsibility for the delivery as they are only a customs clearance. God knows when delivery will happen.