HC
Hye C

1 reviews | Active since Feb 2021

01 Feb 2021, 12:49

Dhl sent my packaged to wrong country

they sent my package to SOUTH ARFICA, which i wrote down SOUTH KOREA . its really close enough to confuse.. and they said. they cannot do anything i should figure out write from to request to investing my package. i should really stop use DHL. i also sent once express package. it arrived after month, cause they couldnt read R to L , so they couldnt found who live in the town. which is so ridiculous.

.just really hightly recommand dont send any post or package from germany to anywhere

0
Replies (1)
DHL Express
DHL Express's reply02 Feb 2021, 08:39
Official
Dear Hye,

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we would like to resolve this matter for you.

Please hold for a call from one of our Customer Care Executives before 11H30 today.
 Regards. Avery Visagie Customer Care Executive ZA | DHL Express