1 reviews | Active since May 2016

04 Aug 2021, 23:05

DHL ******** SMALL COMPANIES REF WAYBILL ***

I've had the worst experience with DHL Express, Am a director of a company called Tecafrica Solutions, the issue I have with DHL has been running for a close to 2 month

The issue is that they over-charged me for a shipment from the USA to SA and they also charged me for insurance without my authorization OR APPROVAL and the nightmare doesn't end here, they charged me for an amount that they cant issue me an invoice for that transaction, money was deducted from my credit card, but they cant tell me why... isn't that *******?

My case was proven and they admitted to overcharging us via email and that they were going to refund us in a few days

Its been weeks and now they ignoring our emails, when I call, all I get is a reference number and nothing happens after that

I have all the emails and documents to back my case, my lawyers will be in touch

Shame on you DHL

To all South African Companies,lets support logistic companies who are also willing to support us and not drag us down like DHL

My advise to companies,stay away from this ********

0
Replies (1)
DHL Express
DHL Express's reply05 Aug 2021, 10:51
Official
Dear Occasio I,

Thank you for notifying us about your recent experience with DHL. Please accept my sincere apologies for the manner in which this has been handled thus far.

 Kindly be advised that this will be investigated thoroughly and I will contact with a resolution.

We value your feedback regarding our agents and apologize that your experience did not meet your expectations.

Kind Regards, Akhona Mvuza Customer Care Executive ZA | DHL Express