Dhl **** & losing parcels

It at been MONTHS since DHL lost my parcel with their third party RAM and have failed to reimburse for the lost items, I’ve been going up and down with them and no one is being held accountable but we pay so much for them to get the parcels safely to us. I thought aramex was hell but dealing with different consultants who just don’t even communicate at all from dhl is the pits!!! They then recently sent me payment charges for the same parcel that got lost and when I kept asking about those charges they said parcel was on the way, only after ample of emails I realised that the waybill is of the parcel that got lost, a **** of a company is what they’ve become and I’m truly disgusted. I sit here and wonder how many people have been ****med from dhl and paid all those fees and were told “ drivers got hijacked”. That’s always their go to, I can’t non accountability