DHL SA sucks
<p>I am expecting an urgent delivery from overseas to arrive and after numerous phonecalls which resulted in pure lies that the parcel is out for delivery, it transpired that the parcel is lost somewhere between sorting facility and dispatching facility. Disgusting!</p>
Dear Irina,
Please accept my sincerest apologies for the manner on which this matter has been handled.
I understand that this incident has been of great disappointment to you I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
Kindly provide me with your 10 Digit DHL airwaybill number so that I can assist you with the delivery of your freight ?
I will await for your response.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Irina,
Please accept my sincerest apologies for the manner on which this matter has been handled.
I understand that this incident has been of great disappointment to you I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
Kindly provide me with your 10 Digit DHL airwaybill number so that I can assist you with the delivery of your freight ?
I will await for your response.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600