GB
Gavin B
1 reviews | Active since Jul 2020
23 Jul 2020, 10:41
DHL SA IS USELESS
NEVER,NEVER,NEVER let this systemically sick disorganization attempt to transport your packages. So far, 37 to and 1 from phone call. I cannot even establish where the package is so that I can get RAM to get it from them and deliver it to me.
NOBODY TAKES OWNERSHIP OF THE INCOMPETENCE!!!
When will this end, it is an urgent delivery?????????
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
23 Jul 2020, 14:01Dear Gavin,
Thank you for taking my call. Please accept my sincere apology for the inconvenience that have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for taking my call. Please accept my sincere apology for the inconvenience that have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply23 Jul 2020, 14:01
Official
Dear Gavin,
Thank you for taking my call. Please accept my sincere apology for the inconvenience that have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for taking my call. Please accept my sincere apology for the inconvenience that have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Once again, I regret any inconvenience caused by this incident.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
GB
Gavin B's updateReviewer Update
23 Jul 2020, 14:17Hi Avery, thank you for your late & latent concern. The shipper has managed to get the parcel from DHL and take it (back) to the airport himself to be airfreighted.
I understand that a DHL director will be contacting me & I have some constructive criticism that will hopefully lead to some structural reform in your processes.
I understand that a DHL director will be contacting me & I have some constructive criticism that will hopefully lead to some structural reform in your processes.
GB
Gavin B's update23 Jul 2020, 14:17
Reviewer Update
Hi Avery, thank you for your late & latent concern. The shipper has managed to get the parcel from DHL and take it (back) to the airport himself to be airfreighted.
I understand that a DHL director will be contacting me & I have some constructive criticism that will hopefully lead to some structural reform in your processes.
I understand that a DHL director will be contacting me & I have some constructive criticism that will hopefully lead to some structural reform in your processes.
GB
Gavin B's updateReviewer Update
27 Jul 2020, 12:07Hi Avery, sorry to say that the call from one of your directors did not materialize and the issue is not resolved for me. If nothing else, DHL has been consistently disappointing.
GB
Gavin B's update27 Jul 2020, 12:07
Reviewer Update
Hi Avery, sorry to say that the call from one of your directors did not materialize and the issue is not resolved for me. If nothing else, DHL has been consistently disappointing.