NC
Nchokwe C
1 reviews | Active since Aug 2017
10 Jan 2019, 16:58
DHL SA and SARS ****** are out to rob you of your money, never use DHL again
There seems to be huge *******ion betweel DHL south africa and customs officials from SARS. I received 2 different invoices with a total amount of around R5000, the agent assisgned to handle my case has not been responding to my e-mails and phones calls. I paid the first invoice so they can clear my package, after payment I then received another invoice from them. Thios is the last time i'm using it and I will not recommend anyone to you their service as they are out there to rip you off togther with their Customs officials. Very disgusted by what is happening.
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Replies (1)DHL Express's replyOfficial
10 Jan 2019, 18:48Dear Nchokwe
I would like to sincerely apologise about the way you feel in regards to the clearance of your shipment by DHL Express.
I am going to do further to ensure that this complaint is resolved to and will give you an update via email by tomorrow. I will ensure that your complaint is given the priority it deserves.
Kind Regards
Nosicelo Manentsa
Customer Care Executive.
I would like to sincerely apologise about the way you feel in regards to the clearance of your shipment by DHL Express.
I am going to do further to ensure that this complaint is resolved to and will give you an update via email by tomorrow. I will ensure that your complaint is given the priority it deserves.
Kind Regards
Nosicelo Manentsa
Customer Care Executive.
DHL Express's reply10 Jan 2019, 18:48
Official
Dear Nchokwe
I would like to sincerely apologise about the way you feel in regards to the clearance of your shipment by DHL Express.
I am going to do further to ensure that this complaint is resolved to and will give you an update via email by tomorrow. I will ensure that your complaint is given the priority it deserves.
Kind Regards
Nosicelo Manentsa
Customer Care Executive.
I would like to sincerely apologise about the way you feel in regards to the clearance of your shipment by DHL Express.
I am going to do further to ensure that this complaint is resolved to and will give you an update via email by tomorrow. I will ensure that your complaint is given the priority it deserves.
Kind Regards
Nosicelo Manentsa
Customer Care Executive.
