1 reviews | Active since Aug 2015
DHL'S shocking service
<p>I am really disappointed at DHL's very poor service, I have ordered goods online, made all the relevant payments and supp**** all the required paperwork and I've been waiting for about a month and received nothing they never communicate with me and always late with submitting docs to customs. After bringing this to their attention I was promised by Aletta (who I’m dealing with) and Gugu working at DHL Imports that I would receive my package latest before 9AM on Tuesday 20/9/2016 it is now Wednesday and I received absolutely nothing just more excuses. This is not the first time that they have given me date and delivered excuses it’s seems to me that’s what DHL employees do just to keep the customer quiet. This is UNACCEPTABLE I will be seeking further legal advice on this matter.</p>
Good morning Arshad,
Please accept my sincere apologies for the inconvenience that has been cuased to you,
We are sorry that your experience prompted you to contact us with a complaint. We apologize for the inconvenience and frustration this has caused you.
I will liaise with our Imports Manager to confirm the details of your shipment and advise what is causing the delay in delivery. In order for me to assist accordingly please send me the airway bill number via email to the email address I have responded to your query on.
I assure you that this does not represent the normal high level of service that DHL Express prides itself in and I hope that you will view this as an isolated incident.
Kind Regards
Charmaine Ram
Customer Cae Executive
Good morning Arshad,
Please accept my sincere apologies for the inconvenience that has been cuased to you,
We are sorry that your experience prompted you to contact us with a complaint. We apologize for the inconvenience and frustration this has caused you.
I will liaise with our Imports Manager to confirm the details of your shipment and advise what is causing the delay in delivery. In order for me to assist accordingly please send me the airway bill number via email to the email address I have responded to your query on.
I assure you that this does not represent the normal high level of service that DHL Express prides itself in and I hope that you will view this as an isolated incident.
Kind Regards
Charmaine Ram
Customer Cae Executive
Hi Charmaine
I don't have your email address
thanks
Arshad
Hi Charmaine
I don't have your email address
thanks
Arshad