CI
Chike I
1 reviews | Active since May 2010
30 Apr 2015, 09:32
DHL's Poor Service
I shipped a consignment from Hong Kong and it arrived the s****s of South Africa on the 7th of April, since then it has been a hassle receiving my goods, i keep calling the call centre and they keep saying it will be cleared, it's the 30th today, yet to communication from Aletta, she keeps saying she will mail me before the end of the day but nothing.<br> <br> This is so furstrating because the consignment contains goods that belongs to our customers, i have never experienced such slow delivery, the Post Office is even much better. I want my consignment!
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DHL Express's replyOfficial
30 Apr 2015, 11:38Hello pixiraver,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes. I will contact you shortly with feedback on this matter.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes. I will contact you shortly with feedback on this matter.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express's reply30 Apr 2015, 11:38
Official
Hello pixiraver,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes. I will contact you shortly with feedback on this matter.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes. I will contact you shortly with feedback on this matter.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive