FH
Fehmi H
1 reviews | Active since Aug 2019
31 Aug 2019, 12:35
DHL ruined my vacation
my shipment was delivered to me last saturday, and it made me very Furious and angry, i had 2 choices when ordered the phone from CEST-SHop, i buy it through geman express wich cost me only 16 euros or with you, so i chose the delivery to be through you cause it takes only 7 days(cause i was in a vacation and im going to to leave the country for 2 weeks and i needed the device with me) , now it has been almost a month and i have to pay 40 euros extra ?? are you kidding me ??? you (DHL) should pay me the compensations for the delay not the opposite I ordered the device 27/07/2019 I received my shipment 24/08/2019 I am asking for a refund (40 euros for taxes + the shipment costs) Waybill: ***
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Replies (2)FH
Fehmi H's updateReviewer Update
01 Sept 2019, 22:12DHL is not responding not via emails and not even here !!!! the worst company ever
FH
Fehmi H's update01 Sept 2019, 22:12
Reviewer Update
DHL is not responding not via emails and not even here !!!! the worst company ever
DHL Express's replyOfficial
02 Sept 2019, 07:48Dear Fehmi,
Thank you for writing to us. Please accept my sincere apology for the late response; not to mentioned the inconvenience and undue frustration that may have been caused by this matter.
I have received your complaint and I am looking into it. Kindly expect an email from me shortly, I will need your tracking / waybill number in order to assist and get the matter resolved.
Once again, I regret any inconvenience caused by this matter.
Regards.Avery VisagieCustomer Care Executive
Thank you for writing to us. Please accept my sincere apology for the late response; not to mentioned the inconvenience and undue frustration that may have been caused by this matter.
I have received your complaint and I am looking into it. Kindly expect an email from me shortly, I will need your tracking / waybill number in order to assist and get the matter resolved.
Once again, I regret any inconvenience caused by this matter.
Regards.Avery VisagieCustomer Care Executive
DHL Express's reply02 Sept 2019, 07:48
Official
Dear Fehmi,
Thank you for writing to us. Please accept my sincere apology for the late response; not to mentioned the inconvenience and undue frustration that may have been caused by this matter.
I have received your complaint and I am looking into it. Kindly expect an email from me shortly, I will need your tracking / waybill number in order to assist and get the matter resolved.
Once again, I regret any inconvenience caused by this matter.
Regards.Avery VisagieCustomer Care Executive
Thank you for writing to us. Please accept my sincere apology for the late response; not to mentioned the inconvenience and undue frustration that may have been caused by this matter.
I have received your complaint and I am looking into it. Kindly expect an email from me shortly, I will need your tracking / waybill number in order to assist and get the matter resolved.
Once again, I regret any inconvenience caused by this matter.
Regards.Avery VisagieCustomer Care Executive