RVDM
Richardt Van Der Merwe
1 reviews | Active since Jun 2020
08 Jun 2020, 10:32
DHL ******* next day delivery
I bought a item from Spain and paid the extra money for DHL to deliver it within 48 hours, I gave leeway since the item was only ordered on 4th of June, picked up by DHL on the same day around 9 am and sent to Amsterdam by the 5th and it arrived in RSA the 6th and paid the import tax, only to find my item will be delivered around the 12th in Cape Town .. I feel like that's not fair seeing as i paid for the item to be here within 48 hours not when its convenient for DHL to deliver it.
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DHL Express's replyOfficial
08 Jun 2020, 13:00Dear Richardt,
Please accept my sincere apologies for any inconvenience you may have experienced.
DHL Express always quotes customers expected transit times which are based upon our experience and current service levels. We are unable to guarantee these times due to the nature of our service as stated on our terms of carriage.
The estimated delivery date as per the the collection request was stated as the 12-06 not 48 hrs. The shipment is now in Johannesburg awaiting connection to Cape Town for delivery tomorrow. This shipment is still within the quoted transit time, I will follow up with operations and keep you posted on the progress.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
Please accept my sincere apologies for any inconvenience you may have experienced.
DHL Express always quotes customers expected transit times which are based upon our experience and current service levels. We are unable to guarantee these times due to the nature of our service as stated on our terms of carriage.
The estimated delivery date as per the the collection request was stated as the 12-06 not 48 hrs. The shipment is now in Johannesburg awaiting connection to Cape Town for delivery tomorrow. This shipment is still within the quoted transit time, I will follow up with operations and keep you posted on the progress.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
DHL Express's reply08 Jun 2020, 13:00
Official
Dear Richardt,
Please accept my sincere apologies for any inconvenience you may have experienced.
DHL Express always quotes customers expected transit times which are based upon our experience and current service levels. We are unable to guarantee these times due to the nature of our service as stated on our terms of carriage.
The estimated delivery date as per the the collection request was stated as the 12-06 not 48 hrs. The shipment is now in Johannesburg awaiting connection to Cape Town for delivery tomorrow. This shipment is still within the quoted transit time, I will follow up with operations and keep you posted on the progress.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
Please accept my sincere apologies for any inconvenience you may have experienced.
DHL Express always quotes customers expected transit times which are based upon our experience and current service levels. We are unable to guarantee these times due to the nature of our service as stated on our terms of carriage.
The estimated delivery date as per the the collection request was stated as the 12-06 not 48 hrs. The shipment is now in Johannesburg awaiting connection to Cape Town for delivery tomorrow. This shipment is still within the quoted transit time, I will follow up with operations and keep you posted on the progress.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA