mN
matt N
1 reviews | Active since Nov 2011
21 Aug 2020, 18:27
DHL refusing to let my good go after paying them
I'm shocked by the way dhl is handling this matter I will never use them again after this experience. Ive paid my customs and now after accpeting my documents now suddenly its not good enough??? they've taken my customers money and now refuse to let my products go because the receipt that I got from my supplier is not good enough!! DHL release my goods !! you have my money!!! I've explained my suppliers email is down.I can not get hold of him and now my customer who has paid me for his goods and paid you for customs has been waiting for almost three weeks???
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Replies (2)
DHL Express's replyOfficial
24 Aug 2020, 07:34Dear Matt,
Thank you for posting to us and I would like to apologize for the concern caused.
Kindly be advised that your shipment can only be delivered once all the customs requirements have been met. An itemized or split value commercial invoice is required as customs needs to know the value of each item in your consignment.
Thank you for posting to us and I would like to apologize for the concern caused.
Kindly be advised that your shipment can only be delivered once all the customs requirements have been met. An itemized or split value commercial invoice is required as customs needs to know the value of each item in your consignment.
In as much as we endeavor for positive customer experiences, the customs clearance process is regulated and controlled by government officials in each country. We are unable to intercede with their procedures as they are Government controlled entities and we have to abide to their rules and regulations. Please comply with customs request so that you shipment can be released for delivery.
Kind regards,
Akhona Mvuza
Customer Care executive office
DHL Express ZA
DHL Express's reply24 Aug 2020, 07:34
Official
Dear Matt,
Thank you for posting to us and I would like to apologize for the concern caused.
Kindly be advised that your shipment can only be delivered once all the customs requirements have been met. An itemized or split value commercial invoice is required as customs needs to know the value of each item in your consignment.
Thank you for posting to us and I would like to apologize for the concern caused.
Kindly be advised that your shipment can only be delivered once all the customs requirements have been met. An itemized or split value commercial invoice is required as customs needs to know the value of each item in your consignment.
In as much as we endeavor for positive customer experiences, the customs clearance process is regulated and controlled by government officials in each country. We are unable to intercede with their procedures as they are Government controlled entities and we have to abide to their rules and regulations. Please comply with customs request so that you shipment can be released for delivery.
Kind regards,
Akhona Mvuza
Customer Care executive office
DHL Express ZA
mN
matt N's updateReviewer Update
31 Aug 2020, 11:39so now ive sent the required documents!! then im charged more after paying them initially!! you are a bunch of bullies and ******!! even your lady said you guys made a mistake and made me pay twice!! never will i use you guys again!!
mN
matt N's update31 Aug 2020, 11:39
Reviewer Update
so now ive sent the required documents!! then im charged more after paying them initially!! you are a bunch of bullies and ******!! even your lady said you guys made a mistake and made me pay twice!! never will i use you guys again!!