1 reviews | Active since Nov 2016
DHL prevents 2 year old from getting her Christmas present from her Granny
<p>Dear DHL</p> <p>I would like to understand is it about maintaining the bottom line or do you just not have Christmas spirit?</p> <p>How can you demand a commercial invoice for a gift which has been sent by my Mom living in the UK to her 2 year old Granddaughter living in South Africa, your sick. I have sent the commercial invoice enjoy your Christmas.</p> <p>Waybill ********** 071<br />(2L)ZA0157+ ********** 1<br />SP account. ********** 59</p> <p> 2 x Christmas cards say. <br />1 packet chocolate buttons <br />1 packet dolly mixtures sweets <br />Kiddies cartoon</p> <p>This all adds up to a grand value of R179</p> <p>Pathetic</p> <p>My email address ********** <br />Cell: ********** 786</p>
Dear Justine,
Thank you for taking the time to post to us.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations. All cargo imported and exported to any country has to be lodged to Customs, regardless of the transit method. All cargo will be raised with either Duties or Taxes, pending the final clearance processes.
I wish to advise that the delay in the Clearance of this shipment is due to the standard Clearance Process as stipulated by the South African Customs & Excise Department in Johannesburg.
In order for this consignment to be cleared and released for delivery the following is needed:
* Commercial Invoice
Please use the link sent to you on email to generate a commercial invoice so we can be able to process clearance and delivery of your shipment at the earliest possible.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Justine,
Thank you for taking the time to post to us.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations. All cargo imported and exported to any country has to be lodged to Customs, regardless of the transit method. All cargo will be raised with either Duties or Taxes, pending the final clearance processes.
I wish to advise that the delay in the Clearance of this shipment is due to the standard Clearance Process as stipulated by the South African Customs & Excise Department in Johannesburg.
In order for this consignment to be cleared and released for delivery the following is needed:
* Commercial Invoice
Please use the link sent to you on email to generate a commercial invoice so we can be able to process clearance and delivery of your shipment at the earliest possible.
Regards,
Akhona Mvuza
Customer Care Executive Office