1 reviews | Active since Apr 2018
DHL Premium International
I am a bit shocked about all the reviews. I must admit I never had a problem with DHL. We are waiting for a time sensitive parcel that was shipped with DHL Premium (that is especially designed for b2b or b2c deliveries - promises according to homepage PRIORITY SHIPPING VIA THE FASTEST MEANS POSSIBLE, SHORT AND CALCULATED DELIVERY TIME). Now I get the know that DHL is handing parcels over to SAPO? Please advise why your are deciding for a courier suicide and literally ruining your reputation? How on earth can a huge international concern partner up with the most disorganized facility in this country. Are you aware that small business rely on your service and delivery time is a crucial matter. Are you aware that you can literally ruin a business? We got clients that were promised a delivery of their products now. we really don't have the time to wait months for a parcel to arrive or be stuck at customs. And please don't send me a standard "we care about customer service" response. If you care then I expect someone from DHL to get my parcel from this plane, clear it with DHL and courier it with DHL. I am paying for DHL service -otherwise I Could have chosen a post service and saved many hundred rand. Please if you really bother your hand over my parcel to SAPO then rather give me the money for the value of the shipment back as we rather re-order the items and send it with a courier company that really provides service promised. Or how come that the parcel has not even touched South African soil yet?
Dear Virginia,
Thank you for contacting DHL international Express .
DHL Prides itself in being the market leader not just international logistics, but Express service . I can assure you that should your shipment transit on our Express Network , we can definitely ensure, an Express service .
I’ve had a look at your case , and can see that on this particular consignment , this parcel did not move on our Express Network,- but via Global mail. These parcels are moved in-between countries through DHL , but upon arrival at destination country , due to the service opted by shipper, these are handed over to the local post office’s for delivery .
Sadly DHL Express has no visibility on the transit of these shipments, but you can contact either Global Mail directly on *** or the South African Post Office on either *** or by Phone: ***.
Hope the above has been helpful and please, should additional assistance be required, do not hesitate to contact me directly.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Virginia,
Thank you for contacting DHL international Express .
DHL Prides itself in being the market leader not just international logistics, but Express service . I can assure you that should your shipment transit on our Express Network , we can definitely ensure, an Express service .
I’ve had a look at your case , and can see that on this particular consignment , this parcel did not move on our Express Network,- but via Global mail. These parcels are moved in-between countries through DHL , but upon arrival at destination country , due to the service opted by shipper, these are handed over to the local post office’s for delivery .
Sadly DHL Express has no visibility on the transit of these shipments, but you can contact either Global Mail directly on *** or the South African Post Office on either *** or by Phone: ***.
Hope the above has been helpful and please, should additional assistance be required, do not hesitate to contact me directly.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600