DHL PORT HEALTH HORRID SERVICE

Ordered a parcel from South Korea at the end of October. Parcel arrived and I settled the customs and duties within the hour.

I was told my parcel was going through a standard “Port Health check”. During this time I was contacted to provide specific documents about the skincare goods. I had dutifully asked the supplier to provide such and they could not. However, the documents they did provide, port health declined.

I was told since I could not provide the documents Port Health would not release the goods and it would go to a state auction.

DHL please review and check your ************ processes. We work hard for our money and when we do make purchases online, we would like to believe we would receive them.

You should be appalled by your lackluster and putrid service. This parcel was a large amount of money and now the potential of retrieving it is slim to none.

I am utterly appalled and disgusted. I will dissuade any individual who intends ship to RSA, to not use your organization.

I truly hope DHL global and head office is aware of your practices.

I will definitely be taking this up with Consumer Protection Associations.

Money is lost and no one is held liable.

Congratulations on failing as an organization.