1 reviews | Active since Jul 2009
DHL Poor service in general
Cordial reply received from DHL after initial Hello Peter review 21 Jan 2019, details included below. To date not received requested Tax Invoice. This is how important DHL values their customer service and these type of reviews.
-------------------------------------------------------------------------------------- A review of DHL International by Andre B on 21 Jan 2019
I have imported goods on a number of occasions, shipped by DHL. DHL payment notification is emailed to me accordingly. Online payments were made each time. Goods were received. DHL system works very well up to this point. PROBLEM - DHL DOES NOT SEND OR INCLUDE THEIR TAX INVOICE WITH SHIPMENT. IT IS A BATTLE EACH TIME TO GET DHL TO SEND ME AN TAX INVOICE. BY LAW, AN TAX INVOICE MUST BE PRESENTED WHEN CHARGING VAT.
Official business reply Good day Andre, Thank you for contacting DHL Express. Please note that COD (Cash Customers ) can request for their Customs documentation from our Import team who will forward it promptly . Our Account Customers have the facility to download their documentation from the online Account portal. Kindly forward your DHL tracking number and we will forward the documentation required . If there is anything else , please do not hesitate to contact me on my details below and I will gladly assist . Regards, Ms Buhle Sekoboane Customer Care Executive Office
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused by this matter. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I have received your complaint and looking into it. I will forward the tax invoice as soon as I receive it.
Thank you again for bringing this to our attention. Should you have any other queries in the meantime, do not hesitate to get back to me. I will be delighted to help you.
Please expect an email from me shortly.
Regards.Avery VisagieCustomer Care Executive
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused by this matter. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I have received your complaint and looking into it. I will forward the tax invoice as soon as I receive it.
Thank you again for bringing this to our attention. Should you have any other queries in the meantime, do not hesitate to get back to me. I will be delighted to help you.
Please expect an email from me shortly.
Regards.Avery VisagieCustomer Care Executive