AR
Alan R
1 reviews | Active since Jun 2021
07 Jun 2021, 17:15
DHL poor service
Despite numerous e-mails to DHL Customer Service a month has now lapsed since my shipment from Cape Town to the UK, which only got as far as Amsterdam, where it has been since 7 May.
Customer Service sometimes revert to me to advise they are checking with their Amsterdam facility but now I have asked for a refund of the courier fee there is silence.
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DHL Express's replyOfficial
07 Jun 2021, 17:48Dear Mr Alan Reid I trust this mail finds you well and safe. Thank you for bringing this matter to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this with further with the relevant department who will contact you to help resolve matter . Thank you.
DHL Customer office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this with further with the relevant department who will contact you to help resolve matter . Thank you.
DHL Customer office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng
DHL Express's reply07 Jun 2021, 17:48
Official
Dear Mr Alan Reid I trust this mail finds you well and safe. Thank you for bringing this matter to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this with further with the relevant department who will contact you to help resolve matter . Thank you.
DHL Customer office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this with further with the relevant department who will contact you to help resolve matter . Thank you.
DHL Customer office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng