1 reviews | Active since Jul 2018
DHL poor service
I paid for a parcel to be shipped to me in South Africa from Germany via DHL The shipper sent me CY ********** 94DE as the tracking number. This parcel was last heard of in Germany on 21/06/2018. Many many calls later to ********** 538 no one seems to be able to tell where my parcel is. I am told to be patient! I have read similar reviews as mine where DHL seems to pass the responsibility on to the local postal service. This I am unable to understand. My MONEY WAS PAID TO DHL, surely they must sort this out and be able to tell me where my parcel is. They took my money and now say the shipper must sort it out .There is a tracking number, surely this is not as difficult as flying man to the moon. The corporate buck passing is disgusting. Be very careful with this bunch of ???????
Dear Lewis,
Thank you for contacting us at DHL Express.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via Express but Via Global mail.
These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network. Please contact Global Mail on *** to find out the current status of your shipment or the South African Post Office on either *** or by Phone: ***. The clearing broker can be contacted on ***.
I hope that the provided information will be helpful.
Kind Regards,
Akhona Mvuza
Customer Care Executive
DHL Express
Dear Lewis,
Thank you for contacting us at DHL Express.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via Express but Via Global mail.
These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network. Please contact Global Mail on *** to find out the current status of your shipment or the South African Post Office on either *** or by Phone: ***. The clearing broker can be contacted on ***.
I hope that the provided information will be helpful.
Kind Regards,
Akhona Mvuza
Customer Care Executive
DHL Express