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MIKE W

1 reviews | Active since Feb 2010

17 Jun 2021, 09:34

DHL- PATHETIC SERVICE

On 01 June , a parcel lefr China via air freight, at huge cost to me , enroute to South Africa. On 04 June it arrived in South Africa. Since than and countless phone calls later to a absolutely pathetic DHL, begging them to deliver my parcel ,begging for the customs invoice, begging them to acknowledge and capture the proof of payment for the customs invoice , I am still 13 days later , still not received my parcel.

I would believe that DHL should be the market leader in this industry.

I have found them to be absolutely pathetic ,and ******** to a clients needs.....No communication at all....countless phone calls begging for service......

DHL, I HAVE INSTRUCTED MY SUPPLIER TO NEVER USE DHL AGAIN......PATHETIC

0
Replies (4)
DHL Express
DHL Express's reply17 Jun 2021, 11:06
Official
Good day Mike

Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow us a chance to investigate this  further and we  will revert to you within the close of business day.

DHL ZA Customer Care Team
MW
MIKE W's update18 Jun 2021, 13:08
Reviewer Update
Good day DHL

UNFORTUNATELY i HAVE ABSOLUTELY NO CONFIDENCE IN YOU INVESTIGATING AND CORRECTING ANYTHING.

I am presently once again holding on the phone whilst your atrocious staff try to give me feedback on my parcel. I paid the vat and duties on Monday , nedbank to nedbank, emailed the POP 4 times to your specified email addresses. Your staff tell me that your accounts say the payment is not reflecting in your bank account. I told her they are downright ***** , because the money has been transferred out of my account into the correct supp**** account with the correct reference.

I have no words......PATHETIC AND ATROCIOUS WOULD BE A COMPLIMENT TO DHL.

Why not take the trouble to call me on my cell , *** ,and talk to me ,and assure me personally that you will sort this issue out.
DHL Express
DHL Express's reply18 Jun 2021, 13:42
Official
Dear Mike, 

Hope this email finds you well 

Sincerely apologise for the manner in which this has been handled 

Please be advised have sent the request to our accounts department to check the funds 

I will revert back as soon as i receive the feedback 

 Should you require further assistance, Please do not hesitate to revert to me on details below 
Kind Regards,

Busisiwe Sithole
Customer Care Executive 
 


DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
 
Telephone:            +***1

***www.dhl.com  Please call ***for:Bookings | Tracking | Customs | Paperwork | Packaging 

MW
MIKE W's update18 Jun 2021, 13:57
Reviewer Update
Busisiwe

i spoke to you this morning ,and we got cut off. I have emailed you and tried to call you , but never get through to you.

It is impossible to get in touch or get a reply from you people. I have once again sent through the POP. I have no other words, your accounts department is *****, and I just have no words for the pathetic experience I have had with DHL.