UK
Ulrich K
1 reviews | Active since Jun 2019
06 Jun 2025, 14:21
DHL - Pathetic service
Poor service, slow delivery, bad customer service. My international delivery which was supposed to take 2 days, took 6 days. Lame excuses by management, very unprofessional for an international company.
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DHL Express's replyOfficial
06 Jun 2025, 14:35Good day Ulrich
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply06 Jun 2025, 14:35
Official
Good day Ulrich
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***