DHL pathetic service

this company should not even get a star we have been fighting with them since last week in regards to our order, first they said they don't see the payment reflecting and after a weekend still the same excuse then they said we have to fill in forms a week later and now we cant have the goods because they have a communication gap within the organisation when we phoned we spoke to about 4 people and still the problem is not resolved never have we ever experienced such bad service so they received the money and that is all that counts the rest is i dont care attitude