KE
Kyle E
1 reviews | Active since Aug 2020
27 Oct 2021, 14:17
DHL Pathetic Courier service
I bought some stuff from lightinthebox. Com. And paid EXTRA for the so called express delivery. They say within 6 working days with the express delivery. It's been a week already and my parcel has not even left the originating country yet.
I called customer service and they they say there's nothing they can do and it's no use even logging a complaint because nothing will happen.
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DHL Express's replyOfficial
27 Oct 2021, 14:32 Dear Kyle, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and our Customer Care Executive will revert back back within 2 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and our Customer Care Executive will revert back back within 2 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
DHL Express's reply27 Oct 2021, 14:32
Official
Dear Kyle, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and our Customer Care Executive will revert back back within 2 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and our Customer Care Executive will revert back back within 2 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole