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Derick W

1 reviews | Active since Dec 2020

23 Dec 2020, 00:08

DHL Parcel is not DHL Express and not DHL when not delivering

DHL will not take responsibility of a package once sent through them. I sent my parcel via DHL from Netherland to South Africa. I tracked it via site. Then, as per site and call centre contacted, DHL cannot follow this further as they handed it over to postnet for delivery. Therefore no update on system and no possible way I can trace it from my side either. DHL cannot help me either as it was not sent express, so I paid for a service I do not get, a delivery that is not completed, a parcel that my wife will not receive. I do get extra time spent on my phone to people whom cannot help me. In my opinion, DHL is a company that have no structure or the need to assist a paying customer, nor have an interest to deliver. And is that not what they stand for?

0
Replies (6)
DHL Express
DHL Express's reply23 Dec 2020, 07:41
Official
Dear Derick,

Thank you for taking the time to post to DHL Express and I would like to apologize for the inconvenience.
 Looking at the tracking number mentioned, I can confirm that your  shipment is moving with DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express, the shipper chose the less costly option which is Global mail. These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network hence we are no able to assist you further. Please contact DHL Global Mail on *** to find out the current status of your shipment or the South African Post Office on either *** or by Phone: ***.
You may also track you shipment on ww.webtrack.dhlglobalmail.com

I hope that the provided information will be helpful.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
DW
Derick W's update23 Dec 2020, 10:18
Reviewer Update
Dear Akhona
Your reply stated what i said, please don't repeat what i stated just to fill the gap.
You have confirmed DHL policy is not to assist their customer, YOU stated nothing pro-active to assist and have DHL contact me back, did you think this is acceptable?

regards
Derick
DW
Derick W's update24 Dec 2020, 13:37
Reviewer Update
Dear Akhona
As I have not received an reply (24hours passed) from you as per previous message I do assume you have no interest to assist or to be proactive. My opinion regarding DHL still stand.

regards
Derick
DHL Express
DHL Express's reply24 Dec 2020, 15:33
Official
  Dear Derick,  Hope this Email finds you well  Please be advised the shipment was sent by DHL Global Mail , please contact ***  You can also use tracking site  http://parcelsapp.com/en/carriers/deutsche-post Once shipment shows Arrival in  South Africa  on the site, please contact local ZA post office no ***    Kind Regards,
Busisiwe Sithole 
Customer Care Executive Office
DHL Express ZA



DW
Derick W's update24 Dec 2020, 15:57
Reviewer Update
Good day Busisiwe
Thank you for your reply.
Kindly ask DHL to reply and not DHL Express as it seems to be two different companies.

I am looking forward to your mail
Regards
Derick
DW
Derick W's update30 Dec 2020, 16:06
Reviewer Update
Dear I don't care who the customer is and wasting my time

Unfortunately your mail must have gone lost as I have not received an reply as to assist with my request to find the parcel and have it delivered.

No kind regards as no service received
Derick Westerhuis