DHL Parcel Delayed without communication

I have a parcel, AWB: ***, stuck at customs which had 100% of value declared on it, original invoice and payment provided and duties already paid. I has now been stuck for almost 10 days.<br> <br> I have made numerous attempts to get more information from Frank & Thembelihle but my emails are ignored and the telephone number is not answered.<br> <br> I find it appalling that a company who prides itself in International Courier services deliver such bad service for the price asked.<br> <br> The status according to the tracking website still only show the following for the past few days:<br> \The shipment is pending completion of customs inspection.<br>