DHL not the best standard and worse not reliable

the pits the worst. i had a parcel delivered through them; of which "apparently" it was handed to SAPS for investigation. Apparently because SAPA had denied having my parcel. this was all done with no communication, with everything i had to call, they did not even call me back when they said they would. they also did not say they failed the port health inspection and handed it to SAPS, they said SAPS just took my package. i later spoke to the manager and she said they handed it in because of the paperwork. highly not recommending DHL the worst and the call centre agents are literally rude i had to ask the one agent what is their problem . on the 16th October i called almost 10 times' only to get better response when i asked for the manager because SAPS said they dont have my parcel, this was when i asked them to send items that did not fail and they said they dont have them. i dont have any correspondences even from SAPS via email or call in regards to this matter. the unprofessionalism and bad communication is uphauling. im still waiting to get a response on my package even if it be SAPS. I raised my dissatisfaction with a number of call centre agents and manager too. even if there was an issue, why dont they communicate, worse the sender has no knowledge or clue what is happening, making it more difficult for me to see how to get what i can. use DHL EXPRESS at your own risk. hey all said different feedback statements nothing was consistent