DHL not keeping up with the Clicks ;-{

Good day, My sister has been trying to get DHL Express Account for the past 4 weeks with no success. She has been in communication with Martin from the BFN branch.

4 weeks ago she received a visit from Martin who enquired further information about her business. The following week she was provided with Credit forms and asked to send them back. Documentation was sent back to Martin and there there was silence. This silence lasted for about 7 working days until my sister had to call Martin yesterday. Martins excuse for not contacting her was that he never saw her email, which was sent two weeks ago.

1 If Martin was busy, why did he not delegate or assign another sales agent to deal with the query. 2 If not communication was received from his end, why did he not enquire with my sister.

Currently we have no DHL account and are unable to fulfill her online orders with domestic and international clients

As i recommended DHL to her I feel let down and clearly DHL Express BFN is not keeping up with the clicks.