Dhl not helping
I still have not received a call or delivery of my package and it is in the country! What is going on with DHL South Africa
Dear Violet,
Thank you for writing to us and for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience caused by this matter.
Looking at the tracking information, your shipment on arrived in South Africa on Aug 09 2018 at 22:33:07 and clearance release on Aug 10 2018 at 00:05:54. Nothing was required from your side hence no call was made to you.
Your shipment will be handed over to our delivery facility during the course of the day and the estimated delivery will be on Aug 13 2018. Please note that our transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Once again, I regret the undue frustration caused by this incident.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Violet,
Thank you for writing to us and for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience caused by this matter.
Looking at the tracking information, your shipment on arrived in South Africa on Aug 09 2018 at 22:33:07 and clearance release on Aug 10 2018 at 00:05:54. Nothing was required from your side hence no call was made to you.
Your shipment will be handed over to our delivery facility during the course of the day and the estimated delivery will be on Aug 13 2018. Please note that our transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Once again, I regret the undue frustration caused by this incident.
Kind regards.
Avery Visagie
Customer Care Executive