1 reviews | Active since Apr 2018
DHL NOT GOOD SERVICE AT ALL !!!!!!!!
Been struggeling with Dhl from jan 2018. My waybill went to my spam in des so i phoned dhl to tell them and wanted to know what to do next. First the man i talked to told me to pay my waybill they sent me and it will take +-2w to 3 weeks for delivery. So after 3week i phoned again and then the lady told me no mam it will be there in 2 day, so after 2days i phoned again speaking to someone els and then different story. And yes i have recorded every conversation with every body i have spoken to. Then i get a bill for storage and penalty fees, why is that my problem when they are the poeple at fault
Good morning Elna,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
I am currently investigating what transpired to get your shipment held by customs and formulate an action plan in order to secure the clearance and delivery of your shipment.
Kindly allow me to conclude my investigation and i will contact you tomorrow at 10:00AM to advise you further
Regards
Mulondi Dzebu
Customer Care Executive
Good morning Elna,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
I am currently investigating what transpired to get your shipment held by customs and formulate an action plan in order to secure the clearance and delivery of your shipment.
Kindly allow me to conclude my investigation and i will contact you tomorrow at 10:00AM to advise you further
Regards
Mulondi Dzebu
Customer Care Executive