DHL not consistent

Item: DHL Express
Rating: 1
Author: Kojo H

I had a package sent from holland to me here in south Africa from a friend as a gift but I haven't received anything yet. Any time I tried to call their office then they tell me different story. Am frustrated as I have paid the tax and duties that they asked me to but no progress

Helpful (0)

Replies (1)

DHL Express's replyOfficial

08 Sept 2017, 10:20

Dear Kojo,

I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.

Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired.

Please expect an email from me shortly and an update no later than 13H30 today.

Kindest regards.

Avery Visagie

Customer Care Executive

Best regards,

DHL Express's reply08 Sept 2017, 10:20

Official

Dear Kojo,

I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.

Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired.

Please expect an email from me shortly and an update no later than 13H30 today.

Kindest regards.

Avery Visagie

Customer Care Executive

Best regards,

DHL not consistent

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