DHL not answering customer calls for importers querries.
I have been trying to get held of DHL on *** and ***. I have waited for more than 42 minutes for someone to answer. The current package tracking status indicates that DHL needs futher information from the importer. I am trying to get in touch with DHL to clear the issue. Can someone please call me
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
30 Jul 2020, 17:52Good day Evan Du Toit,
Thank you for contacting DHL Express.
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
As discussed, shipment currently undergoing Customs clearance – All now hinges on Customs Release .
updated
Kind Regards,
Buhle Sekoboane
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply30 Jul 2020, 17:52
Official
Good day Evan Du Toit,
Thank you for contacting DHL Express.
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
As discussed, shipment currently undergoing Customs clearance – All now hinges on Customs Release .
updated
Kind Regards,
Buhle Sekoboane
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa