DHL non existent service !

Item: DHL Express
Rating: 1
Author: Jax F

After getting feedback from Dhl from my first review as no one likes negative feedback I was informed that my package is on time even though I paid for 72 hour shipping 10 days ago . ! by a representative . Well it’s now the 28 and low and behold my package is still not here . That’s now 11 days ! DHL you guys need to take ownership we not the only one complaining . Your service is shocking and way over priced !

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Replies (1)

DHL Express's replyOfficial

28 Dec 2021, 17:13

Dear Jacky Fester Thank you for bringing this matter to our attention. We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We have referred this to the head office in Zambia who would be in a better position to further assist you with this matter . As the shipment transit is between US and Zambia . We assure you of our best services at all times.

DHL Customer Care Department - South Africa | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa *** www.dhl.com

DHL Express's reply28 Dec 2021, 17:13

Official