PJO
Pat J O'Brien
1 reviews | Active since Mar 2015
08 Jun 2015, 11:50
DHL no proper responce on delivery
DHL presently I don't have something nice to say about them, my urgency and theirs just isn't the same, they have me like a sitting duck in a gage waiting for them to maybe respond at some time. A package being paid for is with DHL JHB since Friday and up to now they cannot tell me when and at what time the package will be delivered <br> For the package to travel less than 150odd km further took 4 days now but instead the range of over 8000 odd km also took 4 days. <br>
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DHL Express's replyOfficial
08 Jun 2015, 13:12Hello patj,
Thank you for taking my call,
I do apologize for the experience you have had with our company, as per our telephone call you have confirmed receipt of the shipment, however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
I do apologize for the experience you have had with our company, as per our telephone call you have confirmed receipt of the shipment, however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Tshegofatso Dubula
Customer Care Executive
DHL Express's reply08 Jun 2015, 13:12
Official
Hello patj,
Thank you for taking my call,
I do apologize for the experience you have had with our company, as per our telephone call you have confirmed receipt of the shipment, however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
I do apologize for the experience you have had with our company, as per our telephone call you have confirmed receipt of the shipment, however you are still unhappy with the level of service you received.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Tshegofatso Dubula
Customer Care Executive