KS
Kay-Lee Smith
1 reviews | Active since Nov 2017
12 Apr 2019, 08:59
DHL - no local tracking number
I have called and emailed and been rerouted and still cant figure out where my parcel is. Apparently in Pretoria which does not help if I have not been provided with a local tracking number for my shipment.
DHL tracking number: GM ********** ********** 9702 Last update: According to our information your shipment has arrived in South Africa on 25 Feb,2019.
What do I do now? As I said I have called several numbers and people and I just keep getting transfered.
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DHL Express's replyOfficial
12 Apr 2019, 09:37Dear Kay-Lee,
Thank you for contacting us at DHL Express.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. Looking at the partial tracking number mentioned, DHL Express tracking numbers does not start with GM. I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express but DHL Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on ***. You may contact the Post Office on either *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Regards.Avery VisagieCustomer Care Executive
Thank you for contacting us at DHL Express.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. Looking at the partial tracking number mentioned, DHL Express tracking numbers does not start with GM. I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express but DHL Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on ***. You may contact the Post Office on either *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Regards.Avery VisagieCustomer Care Executive
DHL Express's reply12 Apr 2019, 09:37
Official
Dear Kay-Lee,
Thank you for contacting us at DHL Express.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. Looking at the partial tracking number mentioned, DHL Express tracking numbers does not start with GM. I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express but DHL Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on ***. You may contact the Post Office on either *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Regards.Avery VisagieCustomer Care Executive
Thank you for contacting us at DHL Express.
Please accept my sincere apology for any inconvenience that may have been caused by this matter. Looking at the partial tracking number mentioned, DHL Express tracking numbers does not start with GM. I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express but DHL Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on ***. You may contact the Post Office on either *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Regards.Avery VisagieCustomer Care Executive